FAQs

General

DaoPay is a “Pay by Phone” payment system. It is an easy and safe way to pay online for virtual goods. For example, if you want to add “credits” to your online gaming account, you can do this by a call or SMS to a premium rate number. The payment will then be added to your next phone bill.

To pay by call:

  1. Open the DaoPay payment screen through the website you want to buy your product from.
  2. A detailed payment page will appear: transaction amount, payment method, phone number, price per minute, your order number and the progress bar.
  3. Call the phone number shown on the payment page and you will be requested to enter your order number on your phone. Please press the “#” key after your order number.
  4. You will hear further instructions. Please do not end the call yourself and wait until the payment process is fully completed.
  5. As soon as the payment was processed, the connection will be ended automatically by the system. (Do not end the call by yourself!)
  6. On the payment page you will see a green button „Complete Payment“. Please click on this button.
  7. Normally, you should receive your product within minutes after these steps.
  8. IMPORTANT: Do not close the browser, until the payment was fully completed.

If you notice charges on your phone bill that are in connection with DaoPay, and you are unsure of how these costs compiled, please contact our customer support and ask for a detailed invoice summary.

You can simply contact us with a copy of your phone bill or an itemised bill. You will then receive all information in regards to the payments made with our service. Please note that we cannot give this information over the phone and only via email.

Call

  1. Calls to premium rate numbers might be blocked for your phone line. Before making a call to a premium rate number we would advise you to check whether you are able to use this service. Should this not be the case, please contact your provider in order to unblock premium rate numbers.
  2. DaoPay uses Spending Limits. This is to control how much can be spent from one phone line per day/per month. Should you have reached one of our limits, your calls will be declined and no costs will accumulate. Click here to check your Spending Limits.
  3. In case it is not possible for you to enter the order number during a call, or the order number is not being accepted, we would ask you to contact our Customer Support.
  4. Possibly you called from more than two different phone numbers for one order number. Our system does not support this function and you will have to complete your payment with one of the first two phone numbers.

In case you did not receive your product, but did complete the payment, it is possible that:

  1. You completed the payment, but haven’t received or entered the pin code yet. This happens when you close the browser too soon or forget to click the button „Complete Payment“. Click here to check your transactions.
  1. Maybe you didn’t enter the order number, entered a wrong order number or forgot to confirm the order number with the “#” key.
  1. Possibly you only partially completed the payment. This happens when the connection is ended too soon. You can easily complete the payment. Partial payments may be completed within 45 days after the initiation.
  1. Normally, you should receive your product within minutes after this process, if not otherwise stated on the website. Sometimes there may be delays up to 1 or 2 hours.
  1. Possibly you used more than two different phone numbers for one order number. Our system does not support this function and you will have to complete your payment with one of the first two phone numbers used.

Order numbers that were not paid for, will become invalid after 24 hours. In such a case you will need to complete the payment with a new order number.

In case you started a payment, but could not complete it for some reason (Spending Limit reached, call interrupted …) the order number will be still valid for 45 days. During this time you can still complete the payment.

Order numbers that were not paid for, will become invalid after 24 hours. In such a case you will need to complete the payment with a new order number.

In case you started a payment, but could not complete it for some reason (Spending Limit reached, call interrupted …) the order number will be still valid for 45 days. During this time you can still complete the payment.

It is not possible to choose the call option in every country. Which countries are available is a decision that lies with the gaming provider.

SMS

Should you not have received a response SMS or an error message, the following issues might be the case:

  1. You sent a wrong/invalid/duplicate order number in connection to your payment. Please only send the correct order number.
  2. Possibly your mobile phone provider is not available. Please check with your mobile phone provider directly to find out whether premium rate numbers are supported with your provider.
  3. You used two different phone numbers for your order number. Please only use ONE phone number for ONE order number.
  4. DaoPay uses Spending Limits. This is to control how much can be spent from one phone line per day/month. Should you have reached one of our limits, your calls will be declined and no costs will accumulate. Click here to check your Spending Limits.
  1. When a technical error occurs please contact our Customer Support with a detailed problem description (e.g. screenshot).

If you didn’t receive your product, one of the following issues might be the case:

  1. With some SMS payments you may receive a TAN code, which you have to enter in the TAN field. If you do not enter the code immediately, it expires. In this case we would ask you to contact our Customer Support.
  2. The browser window was closed too soon and you cannot remember your pin code. Here you can look for it!
  3. Your pin code has expired or another technical issue occurred. In this case we would also ask you to contact our Customer Support Team.

Please note that after some SMS payments, it is necessary to enter a pin code.

If you know your pin code, you can enter it with the following steps on the respective website:

  1. Open the website where you bought the product
  2. Choose DaoPay and open the payment page
  3. Follow the link in the bottom of the page “Do you need help?”
  4. Click “Continue with payment”
  5. Choose pin code
  6. Enter your pin code and click “OK”
  7. Click the green button “Complete payment”

It is not possible to choose the SMS option in every country. Which countries are available is a decision that lies with the gaming provider.