DaoPay is now searching for a Customer Support Agent to join our growing team. In this role you will be directly connected to the B2C and B2B aspect of the business, taking on queries and requests. We are looking for a team member who meet challenges of the international market with openness, flexibility and enthusiasm.

Your Tasks:

ο Join our Customer Support team by providing all support levels (1,2 & 3) to end-users via chat, email, post and phone
ο Assist the team in reaching weekly and monthly targets
ο Resolve merchant queries regarding all phases from integration to ongoing operations
ο Maintain an open communication with other departments in the firm

Your qualifications should include…

ο Strong communication skills and willing to communicate with internal and external partners
ο Excellent oral and written communication skills in English; German language is highly advantageous, additional languages welcome
ο Experience in payment services, in-depth knowledge of phone payments is an advantage
ο Experience in supporting a small team and being a team player
ο Solution oriented and willingness to take initiative to complete tasks, projects and commitments
ο You enjoy a multi-tasking environment
ο Good overall technical understanding
ο Working knowledge of MS Office; tech savvy and knowledge of additional software is most welcome

DaoPay Offers…
ο An opportunity to join a growing and innovative company
ο Flat hierarchy with open communication on all levels of each department
ο Centrally located office
ο An inspiring work community with the opportunity to work and learn alongside talented professionals

Complete training for this position will be done onsite with full support. Please complete the form below by uploading your CV and application documents including references.

DaoPay is a licensed entrepreneurial acquirer and payment processor that offers over 100 customized cashless payment solutions. In the last 20+ years, we have operated globally, processing online payment transactions via credit card, mobile, e-wallets, blockchain payments, bank transfers and more. International Clients from various industries such as online gaming, social media, cryptocurrency, fundraising projects, e-commerce and more use our services. DaoPay is now searching for a KYC & AML Analyst to join our growing team.

As the KYC & AML Analyst you will become part of the Compliance Team of DaoPay with the following responsibilities:

ο Perform overall KYC analysis of new potential merchants
ο Perform ongoing monitoring of existing clients and services applying the latest AML Rules and Regulations
ο Assist in Sanction Screening Process and in handling suspicious transactions
ο Support our sales team by screening potential merchants
ο Organizing, preparing and coordinating together with your Team all KYC related reports, documents and analysis
ο Assisting in preparation of in-house trainings on money laundering and combatting terrorism
ο Review of transaction monitoring reports and tools, related to fraud suspicion
ο Communication of fraud suspicion to partners
ο Assist in further development and continuous improvement of internal AML processes and transaction monitoring

Your qualifications should include…

ο Professional experience as a KYC Analyst and/or Risk Manager and/or Fraud Analyst
ο Relevant professional experience/expertise in the financial industry and knowledge of AML regulations or Experience in MiFID           II/Security-Compliance or Payment-/E-Money-Institutions is appreciated
ο A Compliance certification like CAMS, ICA or similar is an advantage
ο High MS Office proficiency
ο Strong communication and team skills
ο Fluent English and German required (oral & written), additional languages are an asset

DaoPay Offers…

ο An opportunity to join an internationally growing and innovative company
ο Flat hierarchy with open communication on all levels of each department
ο A spacious and modern office in the 19th district with good local supply in the surrounding area. Free parking spaces are available, public transport within 2 minutes distance
ο Full-time position (40h) with a competitive salary and willingness to overpay depending on professional qualifications and experience

Complete training for this position will be done onsite with full support. Please complete the form below by uploading your CV and application documents including references.