As Customer Support Manager, you will…
– Join our Customer Support team by providing all support levels to end-users via chat, e-mail and phone
– Lead the team in reaching weekly and monthly targets
– Resolve merchants queries regarding all phases from integration to ongoing operations.
– Maintain an open communication with other departments in the firm, especially Customer Support, Sales & Marketing, Integration, Operations etc.
Your Profile
– Strong communication skills and willing to communicate with internal and external partners
– Excellent oral and written communication skills in English; German language is highly advantageous, additional languages welcome
– Experience in payment services, in-depth knowledge of phone payments is an advantage
– Experience in supporting a small team and being a team player
– Solution oriented and willingness to take initiative to complete tasks, projects and commitments
– Willing to travel
– You enjoy a multi-tasking environment
– Good overall technical understanding
– Working knowledge of MS Office; tech savvy and knowledge of additional software is most welcome
Our Offer
– An opportunity to join a small and talented team in a growing, diverse and innovative FinTech company
– A welcoming and international work environment with a flat hierarchy
– This position is available at our representative office in Barcelona. Centrally located office space in Plaza Urquinaona with free coffee/tea and a weekly lunch provided by DaoPay
– International travels for work purposes
– An inspiring work community with the opportunity to work and learn alongside talented professionals
– Full-time position 40hr per week, with competitive salary offer
Want to join our team? If so, please apply below and attach an updated CV
